Customer Account Representative

Job Description

Why Work Here? “Family Oriented, Great Benefits, Unlimited Earning Potential”

About Vitracoat, Inc:

Vitracoat has been manufacturing quality industrial coatings for over 70 years and powder coatings for over 30 years.

At the core of the Vitracoat brand is a trusted family-owned international leader of quality powder coatings. Throughout the years Vitracoat has expanded operations across multiple continents and is ranked amongst the top powder coating manufacturers in the world. We are a company of over 1000 employees, with production capacities exceeding 80 million pounds per year. Our powder coatings can be found in everything from everyday objects to aerospace and beyond. With our North American Headquarters in Elkhart, Indiana and with offices across the western hemisphere we are available to offer the best service and delivery in the industry.

Customer Account Representative: The Customer Account Representative at Vitracoat America is a commercially focused, customer service professional who desires to work directly with our customers to ensure orders are accurately entered, scheduled and shipped within the promised timelines. This individual will be a key driver within their given territory. He/she will interact with all parts of the organization to assure superior service is achieved. Strong interpersonal skills, the ability to multi-task, and outstanding organizational skill are key to superior performance in this position.


  • 3+ years customer service experience in manufacturing setting preferred.
  • Experience with order processing, bill of lading (BOL), managing forecasts and back-orders a plus.

Essential Job Functions:

  • Drive accurate timely entry and manage all sales orders within assigned territory.
  • Work with customer base to ensure stocking agreements and blanket orders are shipped according to customer expectations.
  • Work with Production control team to ensure back ordered inventory is efficiently scheduled within the customer lead times.
  • Manage the outbound logistics from 14 warehouses for all sales orders within an assigned territory.
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